Five Conversations Webinar Series

Post Covid, we are in the fastest-moving and most uncertain situation for decades. As a leader or manager, making effective decisions, gaining buy-in and generating creative ideas and solutions are critical to achieving progress and a positive way forward. Effective face-to-face communication (albeit in a more virtual environment) is the single biggest ingredient to help you achieve this.

At Global Edge, we believe outstanding performance starts with what your people say and how they say it. As experts in face-to-face communication and personal impact, we increase the frequency, quality and impact of everyday conversations in this new hybrid environment, giving individuals that extra ‘edge’, as well as dramatically increasing engagement levels and productivity.

• Targeted at new and experienced leaders and managers

• For groups or teams of up to 12 participants

• 6 x 90-minute Zoom webinars, over 3 months

• Available ‘off-the-shelf’ or tailor-made and branded for your organisation

The introduction webinar explains the concept of a dynamic conversation and will get you familiar with the Five Conversation Styles© – a simple and accessible framework you can use every day to manage people and drive change.

Following sessions take each of the Five Conversation Styles© and explore, interactively with participants, when and how to use them. Video, audio and poll questions are used to stimulate discussion and share experiences. Slides are provided for input and focus with a practical toolkit and recording shared with participants.

Participants will:

• become aware of the need to flex their personal style and behaviour in different situations, to get the outcome they want.

• be ready with a range of responses for different business conversations; to influence, motivate, manage conflict or build a relationship – the essential ‘communication skills’ for everyone.

• after each webinar, the group will be sent specific reminders, actions and toolkits to practice and apply their learning.

• have a buildable toolkit because the webinars are delivered over 3 months, enabling layered learning integrated with real-life work conversations.

The Dynamic Conversation

• What makes a Dynamic Conversation and why are they so critical in the current environment? 

• What are the Five Conversation Styles© and when/how do I use each of them? 

• How do I use the Five Styles effectively in this new ‘hybrid’ environment? 

• How do I get myself ready to have the conversations I need to have? 

Inspiring Action

• How do I ‘show up’ as a leader during times of change?

• What do people follow in a leader, especially during a crisis?

• What are the key ingredients of impactful communication to inspire others?

• How do I keep people motivated and positive, during these difficult times?

Building Ownership

• How can I create the right opportunities for people to shine and lead during a crisis?

• What is my role as a coach during change?

• What mindset and skills do I need to have great coach conversations?

• How do I facilitate and structure the generation of new ideas?

Assessing performance

• Why is feedback so important during change and when is it most beneficial?

• Learning a structure and approach for effectively feeding back to others

• Preparing for “real-time” feedback

Aligning Expectations

• How do I identify differences in expectations and the need to clarify?

• When there is confusion, how can I ensure people have clear roles, measures and accountabilities, which they understand and commit to.

• Identifying your “stop-start-continue” actions for a clarify conversation at work.

Holding Accountable

• What stops you from delivering challenge conversations effectively?

• Dealing with fears, delivering the message, controlling emotions, and managing reactions.

• Identifying your “stop-start-continue” actions for a challenge conversation at work.